July 21, 2016
Bish's RV Super Center
Idaho Falls, ID

Well it's been an  exciting few days.... we called Bish's RV Super Center as planned on Monday morning and they had us bring the RV right in. They performed a diagnostic, created an estimate, and got the repair approved through our extended warranty company (hallelujah, its never worked that easy)... They had a compatible power transfer switch on hand and completed the repair by about 5 pm. When we drove to the service bay to hook up the RV there was a puddle of hydraulic fluid around one of the front jacks (not good).  We left the RV there and asked the Tech to do a diagnostic in the morning for that repair. In the meantime, with no place to live we booked a room at a nearby Fairfield Inn. The next morning we came in to Bish's and were told the front landing jack assembly needed to be replaced and it will take 2 to 3 weeks to get the part (What the F....?). We immediately contacted DRV in Howe, IN, the manufacturer of our RV and discussed the situation with them. They said it should only require the replacement of the hydraulic cylinder and they had that part in stock and could overnight it to us. Of course we did that and received the part the next morning and a nice repair procedure document with pictures so even a dummy like me could follow it....
That night, they parked the RV in their lot and hooked it up to power and allowed us to stay in it over night. The next day we waited and waited for them to work on the RV but apparently the Tech was assigned a repair to do before he could start ours and it kept going south on him. When 5 pm rolled around we lost our cool and went in to have a talk with them. Marilyn very politely chewed them up and spit them out :>)  we left with their profuse apologies and a guarantee they would start our repair at 8 am in the morning. Sure enough, they were there at 8 am, we had a short discussion about how they were going to do the repair (we were testing them to ensure they had read the procedure) and then we left to go spend the day in Idaho Falls.

Idaho Falls is a nice little town with these pretty falls in the middle of town. It is a small town but has many restaurants and hotels. It is home to the Idaho National Lab which I had become familiar with while working at DOE's Oak Ridge Reservation.

After lunch we decided to go by Bish's to see how things were going. To our surprise the RV was back in the overnight parking spot and we were pleasantly surprised to see they were done. We checked it over and set it up to spend the night.

The Level Up System did not successfully complete the leveling process but the RV appears to be level. It could be the gravel lot creating a problem (who knows, I'll have to research that) but we're going to move on to Pocatello tomorrow.